paper) ISBN-10: 0-13-308877-4 1. This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. Advertisement . Some of the companies already in the business of Supply Chain Analytics and may recognize the online course can be IBM, Mu-Sigma, Genpact, Accenture, Capgemini, Wipro, Deloitte. Following are the factors that make planning for service unique and describe how to develop a plan for serve operations. Don't show me this again. HOME. II. Toggle navigation. Title. About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. NA Pages. This Management Lecture Series by Professor Akhilesh comprises of lectures on General Management and detailed lectures on Human Resource Management. Service is the key economic engine for most developed countries and also for emerging economies like India. — 1 Edition. Facilitating products: Products that are produced by an operation to support its services. OPERATIONS SCHEDULING SUPPLEMENT J J-3 the complexity of scheduling a manufacturing process. PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. He has supervised 14 … Operations management is a field of business that involves managing the operations of a business to ensure efficiency in the execution of projects. 110104084. NPTEL Courses in Engineering, Science, Management, Humanities and Social Sciences. When a job order is received for a part, the raw materials are collected and the batch is moved to its first operation. I'm assuming you don't want to watch the boring and long lectures or it could be that you want to be a topper and not lose a single mark so you need varification. Quality Management by NPTEL The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. This is one of over 2,200 courses on OCW. It involves understanding the service needs of the target customers, managing the processes that deliver the services, ensuring objectives are met, while also paying attention to the constant improvement of the services. His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. The course focuses on the basic concepts, issues, and techniques adopted worldwide for efficient and effective operations. Pre-requisites Basic knowledge of Operations management will be desirable. Service industries—Management. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. Facilitating services: Services that are produced by an operation to support its products. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. ‘’All operations are service providers.’’ Supply network: The network of supplier and customer operations that have relationships with an operation. Operations management is the process in which resorurces/inputs are converted into more useful products Production management and operations management are differentiated based on tangibilities of finished goods/services Production system model comprises: Operation managers are required to make a series of decisions in the production function. The topics of the course deals with the management of resources and activities that lead to production of goods of right quality, in right quantity, at right time and place in the most cost-effective manner. It means that the individual in charge of the department will be required to perform various strategic functions. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. He has developed more than 20 case studies on various aspects of supply chain management, organisational development, natural resource management, social entrepreneurship, and value co-creation. Responsibilities in Operations Management. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. Services operations management is related with delivering service to the customers of the service. Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. NPTEL provides E-learning through online Web and Video courses various streams. 2. Business logistics. Lectures notes On Production and Operation Management. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. Some of the functions include: 1. Render, Barry. Author(s): Dr. Indrajit Mukherjee, NPTEL. The course, which is free for everyone, is most suited for management, industrial engineering and computer science engineering students. 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